IRS to Use Voice and Chat Bots

IRS to Use Voice and Chat Bots

The Internal Revenue Service is relying on technology to help it keep up with its growing need for taxpayer support. The agency has begun using voice and chat bots on a pair of specialized telephone assistance lines and on its website.  These new features are...
IRS Reminds Taxpayers About IRA Deadline

IRS Reminds Taxpayers About IRA Deadline

With tax season in full swing, the Internal Revenue Service wants taxpayers to be sure they’re not overlooking ways they could lessen their tax liabilities. To take advantage of one method, though, taxpayers have to be fairly quick, because there’s a deadline to meet....
IRS Establishes Taxpayer Experience Office

IRS Establishes Taxpayer Experience Office

The Internal Revenue Service has inaugurated its new Taxpayer Experience Office and plans are already in the works to expand this new long-term effort to improve service to America’s taxpayers. IRS Commissioner Chuck Retting sees the startup of the Taxpayer Experience...